FAQs

Why Choose Southwest Imaging?

Southwest Imaging has over 150 years of collective experience in the diagnostic imaging field. We give personalized assistance and build long-lasting relationships with our clients - because we care about success.

What types of service packages does Southwest Imaging offer?

We can customize to meet any need. Whether it be supporting a manufacturers warranty or implementing an extended service contract on new or used equipment, Southwest Imaging stands behind the products and services it sells.

What brands of medical imaging products do you sell?

Southwest Imaging partners with Del Medical, Image Information Systems, AllPro, iMix, Dell Corp, Universal X-ray, Fujimed Corp, Konica Minolta, Kodak, Agfa, Sedecal, GTR Labs, CPI, Simon DR, Naomi, TXR, and more.

We also service major manufacturers like General Electric, Siemens, Picker, Bennett, Philips, Standard, Toshiba and Shimadzu.

What is the typical turn-around time for a system installation?

Southwest Imaging can usually install an imaging equipment system within 3 to 4 weeks from the receipt of order. We’ll work to meet your schedule by coordinating with our suppliers to ensure your needs are met.

What are the network requirements for a PACS system?

Broadband connections are required for large DICOM files. If possible, usually T1 or Dual T1 lines are preferred for receiving large files in a reasonable amount of time.

Is technical service available over the phone?

Yes! Just call our service hotline at 858-486-6355, and you will be connected to a qualified service technician. We will help determine the next course of action required to solve your problem.

Is technical service available online?

Yes! Via Teamviewer Support, our qualified technician can help you remotely. Please download the following software.

Why Choose Southwest Imaging

  • Our service team is factory trained
  • Comprehensive digital imaging solutions: DR, CR, PACS, & RIS
  • Ground up planning & consultation
  • X-ray Imaging suite layout & design
  • Added value modules for your existing Imaging PACS solutions
  • Offer new & pre-owned x-ray machines
  • Over 158 years of collective experience

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